Metlife UAE after 5 years of investing with them for the value of 200,000 US$ eats my life investment as they are telling me that what I can get today is ONLY 71,000 US$
I lost my job and I am not able to pay the annual premium of 100,000 US$ for the upcoming 15 years
I made a complain then complaint appeal since 4th of October 2015 and the final answer on 6th of January 2016 (more than three month) that sorry we can not help you
The surrender value on 8th of October was 94,533 US$ and they wasted all of these three month, and even rejected to pay me the surrender value at the time of my complain ..do you believe that.....
If any one can help, please as I am 50 years old and this money is all what I saved to my only son for his education
Reason of review: Poor customer service.
Monetary Loss: $130000.
Preferred solution: Let the company propose a solution.
I didn't like: Understanding and support level.